Customers will receive an automatically generated email invoice to their registered email address after a successful payment is acknowledged by the system. Only paid orders will be scheduled, on a first-come-first-serve basis.
Minimum order of $150 applies for Drop & go delivery and is chargeable at $20.00 ($21.60 w/GST)
Minimum order $300 applies for delivery with setup & return collection, and is chargeable at $100 ($108 w/GST)
Delivery with set-up service (Min. order $300) is at $100.
Set-up service includes: setting up with tablecloth, porcelain tableware, hotpot & equipment*, side stand, return collection & basic cleaning services. *Compulsory hotpot & equipment rental applies. Dining duration: Lunch 2 hrs & Dinner 3 hrs. Additional table set-up is at $50 per table. Per table is cap at maximum 12 pax.
We pride ourselves on food quality and safety. Hence, hotpot ingredients will be packed in individual trays and stored in thermal bag while in transit. Ice gel packs will be provided to maintain freshness.
The rental will be charged by per item basis, ranging from $5-10 per pc. Rented item will be delivered together with your delivery order. Our friendly office admin will give you a call to make arrange for the return collection within 2-3days from delivery date. Please wash and keep the rented item dry and clean.
Yes, you can call our dedicated hotline at 6255 0552 (9am-8pm daily) or email us at enquiry@hotpotmaster.sg:
= or >3 working days before delivery: Full Refund
= or <2 working days before delivery: 50% refund and a $30 administrative fee will be charged
= Same day cancellation: Strictly no refund
