Customers will receive an automatically generated email invoice to their registered email address after a successful payment is acknowledged by the system. Only paid orders will be scheduled, on a first-come-first-serve basis.
Self collection min order for $100 at 30B Quality Road, Singapore 618826.
Minimum order of $150 applies for Drop & go delivery and is chargeable at $20.00 ($21.60 w/GST) Minimum order $500 applies for delivery with setup & return collection, and is chargeable at $150 ($108 w/GST)
We pride ourselves on food quality and safety. Hence, hotpot ingredients will be packed in individual trays and stored in thermal bag while in transit. Ice gel packs will be provided to maintain freshness.
Breakages and damages to any pot & equipment shall be charged to customers accordingly.
Yes, amendment can done through our hotline 6255 0552 or by email no later than 2 working days/ or 48 hrs before the delivery schedule.
Yes, you can call our dedicated hotline at 6255 0552 (10am-7pm daily) or email us at enquiry@hotpotmaster.sg:
= or >3 working days before delivery: Full Refund
= or <2 working days before delivery: 50% refund and a $30 administrative fee will be charged
= Same day cancellation: Strictly no refund