Terms and conditions

Terms & Condition

CNY Fortune | Abundance | Opulence Hotpot Set (Available from 1 Feb – 22 Mar 2026

• CNY Hotpot Set includes: (Soup base, raw hotpot ingredients, dipping sauces, and dessert)
• CNY Hotpot Set menus are fixed. Exchange of food items is not available.
• Add-on items from CNY Special are welcome.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go (Not Available from 14 – 17 Feb) and delivery with setup service. 
Self-collection & Delivery Option:
-Self-collection (min. order $200) is available from No.30B Quality Road, Neo Group (Level 2) Singapore 618826.
-Delivery charge for drop and go delivery $20 | (min. order $300) Festive Peak (16-18 Feb) $35
Delivery with set-up service is available from $100 (Min. order $500) | Festive Peak (6-15 Feb & 19 – 22 Feb ) $150 (Min. order $800) | (16- 18 Feb) $300 (Min. order $1500) ​
Set-up service includes: setting up with tablecloth, porcelain tableware, hotpot & equipment*, side stand,​return collection & basic cleaning services.
*Compulsory hotpot & equipment rental applies.​
Dining duration: Lunch 2 hrs & Dinner 3 hrs. Additional table set-up is at $50 per table.​
Per table is capped at maximum 12 pax.​
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email.
• Prices stated are subjected to prevailing government taxes.
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.

Signature Hotpot Set & XO Fish Hotpot Set (Not available from 6 Feb - 3 Mar 2026)

• Signature Hotpot Set includes: (Soup base, raw hotpot ingredients, dipping sauces, drinks, and dessert)
• Signature Hotpot Set menus are fixed. Exchange of food items is not available.
• Add-on items from Ala Carte are welcome.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service. 
Self-collection & Delivery Option:
-Self-collection is available from No.30B Quality Road, Neo Group (Level 2) Singapore 618826.
-Delivery charge for drop and go delivery $20
-Delivery charge for Setup Service at $100 includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner. (Only available with minimum spending of $300 nett spending, excludes delivery charges.)  *Hotpot & equipment rental applies.
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email.
• Prices stated are subjected to prevailing government taxes.
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.

Super Value / Herbal Drunken Chicken Hotpot Set (Not available from 2 Feb - 3 Mar 2026

• Hotpot Set includes: (Raw hotpot ingredients, dipping sauce, complimentary top-up soup, and choice of up to 2 optional soup bases)
• Hotpot Set menus are fixed. Exchange of food items is not available.
• Add-on items from Ala Carte are welcome.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service. 
Self-collection & Delivery Option:
-Self-collection is available from No.30B Quality Road, Neo Group (Level 2) Singapore 618826.
-Delivery charge for drop and go delivery $20
-Delivery charge for Setup Service at $100  includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner. (Only available with minimum spending of $300 nett spending, excludes delivery charges.)  *Hotpot & equipment rental applies.
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email. 
• Prices stated are subjected to prevailing government taxes.
• Super Value / Herbal Drunken Chicken HotPot Set is not redeemable using vouchers.
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.

Ala-Carte  (Not available from 16 Feb - 22 Feb 2026)

• Minimum order of $100 on food items is required at checkout.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service.
Self-collection & Delivery Option:
-Self-collection is available from No.30B Quality Road, Neo Group (Level 2) Singapore 618826.
-Delivery charge for drop and go delivery $20
-Delivery charge for Setup Service at $100 includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner.  (Only available with minimum spending of $300 nett spending, excludes delivery charges.) *Hotpot & equipment rental applies 
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email.  
• Prices stated are subjected to prevailing government taxes.
• Super Value HotPot Set is not redeemable using vouchers. 
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.