Terms and conditions

Terms & Condition

CNY Fortune | Abundance | Opulence Hotpot Set (Available from 26 Jan – 26 Feb 2024)

• CNY Hotpot Set includes: (Soup base, raw hotpot ingredients, dipping sauces, and dessert)
• CNY Hotpot Set menus are fixed. Exchange of food items is not available.
• Add-on items from CNY Special are welcome.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service. (Available from 8 – 13 Feb 2024)
Self-collection & Delivery Option:
-Self-collection is available from No.1 Enterprise Road, Singapore 629813.
-Delivery charge for drop and go delivery $20 | Festive Peak (9 -13 Feb) $35
-Delivery charge for Setup Service at $100 (Min. order $800)| Festive Peak (2 – 8 & 12 -18 Feb) $150 | ( 9 -11 Feb) $300 (includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner.   *Hotpot & equipment rental applies.
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email.
• Prices stated are subjected to prevailing government taxes.
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.

Signature Hotpot Set (Not available from 1 - 18 Feb 2024)

• Signature Hotpot Set includes: (Soup base, raw hotpot ingredients, dipping sauces, drinks, and dessert)
• Signature Hotpot Set menus are fixed. Exchange of food items is not available.
• Add-on items from Ala Carte are welcome.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service. 
Self-collection & Delivery Option:
-Self-collection is available from No.1 Enterprise Road, Singapore 629813.
-Delivery charge for drop and go delivery $20
-Delivery charge for Setup Service at $100 includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner. (Only available with minimum spending of $300 nett spending, excludes delivery charges.)  *Hotpot & equipment rental applies.
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email.
• Prices stated are subjected to prevailing government taxes.
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.

Super Value / Herbal Drunken Chicken Hotpot Set / Gourmet Pot (Not available from 1 - 18 Feb 2024)

• Hotpot Set includes: (Raw hotpot ingredients, dipping sauce, complimentary top-up soup, and choice of up to 2 optional soup bases)
• Hotpot Set menus are fixed. Exchange of food items is not available.
• Add-on items from Ala Carte are welcome.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service. 
Self-collection & Delivery Option:
-Self-collection is available from No.1 Enterprise Road, Singapore 629813.
-Delivery charge for drop and go delivery $20
-Delivery charge for Setup Service at $100  includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner. (Only available with minimum spending of $300 nett spending, excludes delivery charges.)  *Hotpot & equipment rental applies.
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email. 
• Prices stated are subjected to prevailing government taxes.
• Super Value / Herbal Drunken Chicken HotPot Set is not redeemable using vouchers.
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.

Ala-Carte  (Not available from 1 - 18 Feb 2024)

• Minimum order of $100 on food items is required at checkout.
• Hotpot Master ensures the freshness of our food; hence, all our items are packed in containers and thermal bags while in transit.
• Optional rental of Hotpot equipment is at $10 per pcs for drop & go and delivery with setup service.
Self-collection & Delivery Option:
-Self-collection is available from No.1 Enterprise Road, Singapore 629813.
-Delivery charge for drop and go delivery $20
-Delivery charge for Setup Service at $100 includes: Delivery, collection, setup display with a tablecloth, porcelain tableware, hotpot & equipment* and side stand. Each Table Setup dining duration is set at 2hrs for lunch and 3hrs for dinner.  (Only available with minimum spending of $300 nett spending, excludes delivery charges.) *Hotpot & equipment rental applies 
• Additional $10 surcharge for CBD, Sentosa, Jurong Island, and Changi District.
• 1st Delivery starts at 11.00 am and the last delivery is at 8 pm.
• Pre-payment can only be made by Paynow & Credit Card and payment needs to be made within 48hrs upon receiving the order confirmation email.  
• Prices stated are subjected to prevailing government taxes.
• Super Value HotPot Set is not redeemable using vouchers. 
• Hotpot Master reserves the right to change/ replace the food ingredients without any prior notice.
• Ordering can be done through our website /or call us, at least 1 day in advance and subject to availability
Example: For Saturday delivery, please place your order before 12noon on Friday.